Online Initial Consultation

Cancellation Policy

All appointments are subject to the following terms: 1. Cancellation and Rescheduling Clients must provide a minimum of 24 hours’ notice to cancel or reschedule an appointment. Where less than 24 hours’ notice is given, the appointment fee will not be refunded and the appointment will not be rescheduled. 2. Appointment Duration and Additional Time Appointments are booked for a fixed duration of one hour. Where a consultation exceeds the allocated one-hour appointment time, additional time will be charged separately. In such circumstances, the fixed fee applicable to the initial hour will not apply to the extended period. Additional time will be charged on the following basis: - Monday to Friday, 9:00am to 5:00pm: £150 plus VAT per hour - Outside office hours: £180 plus VAT per hour A separate invoice will be issued for any additional time incurred. 3. Responsibility for Time Management The management and use of appointment time is the responsibility of the client. Where the appointment exceeds the allocated time, this will be chargeable as set out above. There is no obligation on the part of the firm to notify or warn the client when the allocated time is approaching its limit or has been exceeded. 4. Subsequent Bookings Following Initial Consultation Following the first consultation, all further appointments must be arranged directly via email at ml@courtsupportlegalservices.com. The fixed fee structure available through the online booking system on our website applies strictly to first consultations only and does not apply to subsequent appointments. Where a client who has already utilised the initial fixed fee consultation proceeds to book further appointments via the website booking system, we reserve the right to either: (a) cancel the booking; or (b) invoice the client for the difference between the website booking fee and the applicable hourly rate. By proceeding with a booking, the client agrees to be bound by the terms of this policy.

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