Privacy Policy
1. General Statement
By accessing and using this website, you are deemed to have read, understood and accepted the terms of this Privacy Policy. If you do not accept these terms, you should discontinue use of the website immediately.
This website may include links to external third-party websites. These websites operate under their own privacy policies and practices. Court Support and Legal Services Ltd accepts no responsibility or liability for the content, policies or data handling of any external sites. Users are encouraged to review external privacy notices before submitting any personal data to third-party websites.
This policy may be amended from time to time. Changes take effect upon publication on this website.
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2. Reliance on Website Content
This website contains general information based on the laws of England and Wales. While we take reasonable steps to ensure accuracy, we make no representation or warranty, express or implied, as to its completeness or correctness.
The content must not be relied on as legal advice. Users should seek advice from an appropriately qualified legal professional before taking or refraining from any action.
3. Data Protection and Privacy Notice
We are Court Support and Legal Services Ltd, a company registered in England and Wales, number 12729106. Registered Office Address: 11 Farley Crescent, Ibstock, Leicestershire, England, LE67 6AN.
Legal support is provided by Maria Lopez LLB (Hons), Lawyer - McKenzie Friend.
4. Information We Collect
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We collect personal data for the purpose of assessing whether we may enter into a professional services relationship, and subsequently in the course of providing those services.
Personal data we may collect includes, but is not limited to:
• Full name, title, residential address, email address and telephone numbers
• Identification documents (passport, driving licence, proof of address)
• Date of birth and verification information
• Marital status and details of dependants (where relevant to proceedings)
• Financial details required to facilitate payment or case assessment
• Documents, statements, case papers and information required to deliver support services
• Any information voluntarily provided to us through communication, telephone, email or online submission
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5. Purpose of Data Processing
Personal information is processed primarily for the delivery of services requested.
Additional purposes include:
• Compliance with legal and regulatory requirements
• Identity verification and client onboarding
• Case management, file administration and operational record-keeping
• Maintaining accurate client records
• Quality assurance and internal auditing
• Marketing communications relating solely to our services (with consent)
• Statistical and analytical evaluation
• Limiting or defending potential claims
6. Lawful Basis of Processing
Processing for service delivery is carried out on the basis of contract and legitimate interest. Failure to provide requested personal information may result in an inability to accept instructions or deliver services. Marketing communications, where undertaken, will be processed only where consent exists.
7. Where Data Is Stored
Personal information is stored securely within the United Kingdom. Appropriate organisational and technical measures are taken to protect personal data against loss, misuse and unauthorised access.
8. Data Retention
Personal data is retained only for as long as necessary for the purpose for which it was collected, including legal, regulatory and legitimate business requirements. Once retention is no longer necessary, data is securely destroyed.
9. Your Rights
You have the right to request access to the personal data held about you, and to request rectification, erasure, restriction, objection to processing or data portability, in accordance with the UK General Data Protection Regulation.
Requests may be made in writing to:
Email: ml@courtsupportlegalservices.com
10. Your Obligations When Supplying Data
If you provide personal data relating to any individual other than yourself, you confirm that you have lawful authority to do so and that all required consents and notices are in place.
11. Use of Information Submitted via Website
When you contact us through this website you may be required to submit personal information. By doing so, you consent to its use for communication, consultation scheduling and service assessment purposes.
You may withdraw consent or request removal from future communications by emailing: ml@courtsupportlegalservices.com.
We will not share personal data with third parties unless legally required, authorised by you, or necessary to protect our rights or property.
12. Cookies
This website uses cookies and similar technologies to enable functionality, monitor usage and support performance analytics. Use of the site constitutes consent to cookie operation unless disabled in browser settings.
The transmission of information via the internet is not completely secure. While we take reasonable precautions to protect personal data, we cannot guarantee its security during transmission and accept no liability for data submitted electronically.
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If you have any queries, concerns or wish to exercise your data rights in relation to this policy, you may contact:
Court Support and Legal Services Ltd
Email: ml@courtsupportlegalservices.com
Court Support and Legal Services Ltd aims to provide a high standard of service at all times.
If you wish to raise a complaint, please address this to Ms Maria Lopez LLB (Hons) at the email above. Complaints will be acknowledged within five working days, and a substantive response will be provided within twenty-eight days.
As an unregulated legal services provider, Court Support and Legal Services Ltd does not fall under the jurisdiction of the Legal Ombudsman. All complaints must therefore be dealt with directly through the internal procedure stated above.
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